Reply with more information on the issue so that we can assist you in better way. Best regards Please mark the reply as an answer if you find it is helpful. I made this statement to a Supervisor in the Volume Licensing Department, said that I shouldn't have to suffer for Microsoft's licensing activation deficiencies, and stated that they owed me a new complimentary key. I suggest you contact the customer service, explain the scenario to them and ask if they can provide some help: Regards, Melon Chen Forum Support Come back and mark the replies as answers if they help and unmark them if they provide no help. I can understand the inconvenience to you. If you need any assistance while following the steps, you can contact our 24×7 Technical Support.
I really just need my work computer to work. Thanks again for all your help. Defer the update if you can. I should explain in more detail. This might be easier than fighting it yourself.
After the update I had to restore to an earlier date, a few days back, to get it to turn on normally. Is there a way to restore it? Office programs all worked fine before the update. Before installation, completely uninstall it from your computer. Then I'd recommend phoning Microsoft Support directly with this issue. Wondering if anyone has had any issues with the latest Creators Update. And I'm not very trusting in Microsoft at this point.
Does anyone know what I can do to elevate this issue? It's a great time when your computer restarts itself and promptly deletes Office. On Win7 I had installed Office2013 with a volume license key integrated in installer file , provided by my university. In case, you want to repair Word files, then use Remo Word Repair Tool. May I know how did you get the Office? Even if you try to spoon feed the program it will stop you at 65% and tell you it cant find a file. I spent an hour resetting the apps I most frequently used.
They basically refused to do anything to help. I now have no Word or Excel files and my QuickBooks that I keep business records on are now totally empty. Now the problem is that you don't have the product key, I suggest you contact the retailer for some suggestions, as in this forum we mainly talk about technical questions. If you had an internet connection that it could've activated over, it would have just done it automatically without prompting you. Let know if this is your case, we will then take a further look.
If you have feedback for TechNet Support, contact Hello Kylekihong. . Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. You can contact the customer service, explain the scenario to them and ask if they can provide some help for you. If you have feedback for TechNet Support, contact. After performing the update, all of my programs ware still installed and so far all of them are operational.
You know the one that made it to today for the amusing reassurance? It somehow consolidated them and backed them up before the update so that was good. If you need any assistance while following the steps, you can contact our 24×7 Technical Support. For more information about this issue, see Knowledge Base article 921471: Activation fails when you try to activate Windows over the Internet. Hi gvk789, What is your exact machine model? Keith Keith Skaggs Hi, Here I don't have the exact same Windows System Windows 10 Build 10162 to test, but based on the description I feel the issue is that the product key is considered invalid since the System upgrade. I do not have the product key as I did not get the original packaging.
I purchased it from an office store and have the box and product key Helllp!! This is applicable in my case as I am connected to the web through a authentication-based proxy. It worked seamlessly until December 2015 when Windows 10 upgrade performed a product key check and came up with the key now being invalid. Consider this closed at least for the part I added. Microsoft automatically updated my cpmputer. Any guidance on remediating this is appreciated.
Microsoft can't first say that it's good, and then years later change their mind and say that it's bad. I got mine from Best Buy. Generally Office shouldn't be missing if you upgrade to Windows 10. Is there an official explanation for this or did I just get unlucky? If I go to just one or more versions past that, it doesn't try and overwrite. I suggest you contact the customer service, explain the scenario to them and ask if they can provide some help: I appreciate the reply however I just want to point out that this is an Action Pack version of Office 2013 Pro. I need to know this so that I can provide suggestions to help get it back. If you have feedback for TechNet Support, contact tnmff microsoft.